HP 3510 printer cartridge problem

[Luther12]

I get the message "at least one of the cartridges has a problem", but I have replaced both cartridges and still get the same message.  Sometimes another message comes up about possible tape over the cartridge head, but there is none.

[DavidSMP]

@Luther12,

Good Day.  Thank you for taking an interest in the HP community. I will be glad to assist you and let’s get right to it. Great diagnosis and excellent description of the issue. It is amply appreciated.

Let me gather some information for better clarity to assist you correctly:

• Did this happen after a recent power outage or surge?

I will be providing a roadmap with some troubleshooting steps to resolve the issue. Let us try these steps:

• Please perform a hard reset on the printer from this link: https://support.hp.com/in-en/document/c03365616   by following instructions from the section “Step 1: Reset the printer
•  Also update the printer firmware also by following instructions from this link: https://support.hp.com/bg-en/document/c02919168
• There is an associated YouTube video on how to do it. Update it using a USB cable.

Now check if it gets fixed. If it continues, then perform all the relevant steps from this link: https://support.hp.com/us-en/document/ish_1721989-1461843-16 (A 'Cartridge Problem,' 'Ink Cartridge Failure,' 'Incompatible Ink Cartridges)

• Follow instructions from solution 1 to solution 6. One of the cartridges may be faulty. Replacing it should fix the issue if the printer’s hardware is not faulty. Otherwise, the printer needs to be replaced.
• I am being honest about it here by keeping your best interest in mind without beating around the bush.

I will send you a private message to assist you with the next course of action. Check the forum private message box in the upper right corner next to the bell icon.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[JessikaV]

Hello,

HP Inkjet printers - Ink cartridge errors 

Replace the problem ink cartridge

Installing a new cartridge can resolve ink-related errors.

1. Obtain a replacement cartridge.

   • Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.

   • Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.

     NOTE: 

     If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.

2. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

3. Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.

4. Repeat these steps to replace any other cartridges indicated in the error message.

5. Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.

   JessikaV
   HP Support Community Administrator