HP 3755 will not print from computer despite printing from phone??

[halfpintbarrett]

Ok, so when I try to print from my laptop, with both USB and wireless connectivity, same issue. When I send job to printer, you can hear printer line up like it's about to print, then nothing prints. No page dispenses, no error message, job disappears from queue as though it printed. Print from my phone, and it prints right out. I installed HP Smart, no difference. Won't even print PDF from that app or test page. Running Windows 11 Home and issue with HP Desk Jet 3755. Thanks!

[Raj_05]

Hi @halfpintbarrett,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've already done a bit of troubleshooting, but let's try a few more steps to see if we can resolve the issue.

Printer Driver: Ensure that you have the latest driver installed for your HP DeskJet 3755. Sometimes, drivers can become outdated or corrupted, causing printing issues. You can download the latest driver from the HP website and install it on your laptop.

Printer Spooler: Sometimes, the print spooler service on your computer can encounter issues. Try restarting the print spooler service:

• Press Win + R to open the Run dialog.
• Type "services.msc" and press Enter.
• In the Services window, find the "Print Spooler" service.
• Right-click on it and select "Restart."

Printer Troubleshooter: Windows has a built-in printer troubleshooter that can automatically detect and fix common printing problems. You can access it by:

• Going to Settings > System > Troubleshoot.
• Selecting "Printer" and running the troubleshooter.

Check Print Settings: Ensure that the correct printer is selected in the print settings of your laptop. Sometimes, if another printer is set as the default, it can cause the print job to disappear without printing.

Firewall/Antivirus: Sometimes, security software can interfere with printing. Temporarily disable your firewall or antivirus software and see if that resolves the issue. If it does, you may need to add an exception for your printer or adjust the settings to allow printing.

System Updates: Make sure that your Windows 11 system is up to date with the latest updates. Sometimes, updates can include fixes for printer-related issues.

Reset Printer: If none of the above steps work, you can try resetting your HP DeskJet 3755 to its factory settings. Refer to the printer's user manual for instructions on how to do this.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support