HP 3830 IN ERROR STATE - WAS PRINTING FINE, JUST HAPPENED

[SuzeQ2]

Printer was printing just fine.  Has HP Brand Ink Cartridges purchased from HP.   

Suddenly receive message IN ERROR STATE and will not print ...

have unplugged, have reinstalled everything.. at a loss... cannot find help.   

Have used Wireless and USB as well

[sandytechy20]

@SuzeQ2

Good Day. A warm welcome to the HP community. I reviewed the case relating to the printer in error state issue I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this.

• Did you do any changes to the printer?

Meanwhile

Print and Scan Doctor 5.0.2 should resolve the “Printer Offline” issues for Network connected printers 10: 

Download and run PSDR on the computer.
  

Download link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe 
 

1. Run PSDR v5.0.2 

2. Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

3. Select the correct Printer and click on Next. 

4. PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

5. Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

6. Regardless if PSDR printed the test page or not, click on “NO PRINT” 

7. PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

8. Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

If the issue persists: assign manual IP address

1) Print a Network configuration page from the printer's control panel.

2) Look for IP address from the Network configuration page.

3) Open web browser - Chrome or IE or any other browser that you are using.

4) Type the IP address mentioned on Network configuration page into the browser's address bar or URL bar and press enter button.

5) Go to the Network tab.

6) Click on Networking from the left pane.

7) Then click on Network Address (IP).

😎 Click on Manual IP Address and go to suggest a Manual IP.

9) Scroll down the screen and select Manual DNS server.

10) Enter the Primary and secondary DNS server from the Network Configuration page into the Manual Preferred DNS server field.

11) Click on Apply.  

Set the default printer

The default print driver might have changed from the driver you installed to another driver, such as a Web Services for Devices (WSD) driver with a very similar name. Change the default print driver to your originally installed driver and confirm the printer is not set for offline use.

1. Search Windows for devices, and then click Devices and Printers from the list of results in Settings.

2. Right-click the name of the HP printer that is active (not grayed out), and then select Set as Default Printer.

   

3. Try to print.

You can refer this HP Document for more assistance: https://hp.care/2geFSfl

Let me know how it goes.

Cheers.