HP 3830 Not Printing

[Mithun81]

Hello,

- I have a DeskJet Ink Advantage 3835

- I'm trying to print Wirelessly on a Mac OS X 10.15.5

- My printout are just not printing. The White paper, A4, outputs as is. Not a single character is printed.

- This problem has recently started and previously I could print without any issues on the same OS (10.15.5) with the same Printer 

- Ink levels on my Printer are low, both color and Black. But Its not empty.It must be over 10% of capacity.I think thats sufficient to print a few simple B & W pages. I am not getting any error message on the Printer console or on my computer

- The pages are being loaded fine and the pages are coming out fine as well. So I presume there is no block of paper.

- Previously I had replace the cartridge with a genuine HP. In fact all replacements, always have been genuine HP products.

- Scanner function is working fine

Tried Restarting, makes no difference. Any thoughts? Any help?

Thanks

[Jay_G24]

Hi @Mithun81,

Welcome to the HP Support Community. 

Please replace the ink cartridge and try, 10% ink will be required or used for printer maintenance that happens when the printer is turned on

Hope this helps! Keep me posted. 

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[Mithun81]

Okay Thank you. I will replace the cartridge and update the progress

[Jay_G24]

Great!

Keep me posted!