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‎05-10-2019 11:59 AM - edited ‎05-10-2019 12:07 PM

HP Recommended
Product: HP 4520
Operating System: Chrome OS

HP 4520, chromebook, print jobs not reaching printer.  I have deleted and installed printer.  I have sent "Printer Status Report" to printer but print jobs do not print.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-12-2019 11:22 AM

HP Recommended

I resolved the issue.  Called HP:  went to https://chrome.google.com/webstore/detail/hp-print-for-chrome/cjanmonomjogheabiocdamfpknlpdehm/relat...

 

Loaded "HP Print for Chrome";   Now I Can Print

 


Thanks for your help,

Richard

 

 

View solution in original post

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11 REPLIES 11

‎05-10-2019 12:08 PM

HP Recommended

Hello,

Please click  https://support.hp.com/in-en/document/c04122530  to access the steps that should resolve the issue .

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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‎05-10-2019 12:15 PM

HP Recommended

I have been through similar docs before, today.  This one had a new twist to go to "Print" from the settings menu but same print and same results, i.e. no print job.

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‎05-10-2019 12:20 PM

HP Recommended

I look at the Event Logs but there is no detail.  Previously it would say "Printer Event".  Now I have three messages "Network Information".  Not useful error messages.

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‎05-10-2019 12:25 PM

HP Recommended

Hello,

 

Could you confirm if the printer is connected to your computer.

Try keying in the printer IP address in a browswer, and check if the printer EWS pages shows up .

 

Also you may try steps mentioned in below URL.

https://www.aboutchromebooks.com/how-to/wireless-printing-on-a-chromebook-not-working-try-this-chrom...

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎05-10-2019 12:33 PM

HP Recommended

 get the printer EWS page.  Trying URL.

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‎05-10-2019 12:40 PM

HP Recommended

I installed the "WiFi printer driver for Chromebooks" with the same results, no printing.

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‎05-10-2019 12:57 PM

HP Recommended

I did a search on Event Log event # 74740 and found this page:  https://h30434.www3.hp.com/t5/Inkjet-Printing/Hp-Envy-4520-Error-Code-Flashing/td-p/6809787.  I followed the instructions and checked for firmware update and received message "The printer is up to date."

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‎05-10-2019 01:04 PM

HP Recommended

Hello,

 

Lets be sure there is no Error on the printer.

Iam sure you'd have tried the steps mentioned in the below URL, would you try once more, just to be sure of settings..

https://www.laptopmag.com/articles/how-to-set-up-google-print-on-your-chromebook

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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‎05-10-2019 01:59 PM - edited ‎05-10-2019 02:00 PM

HP Recommended

Following the instructions:  On the "devices" page I have no "Classic Printers" section, I only have my printer "HP ENVY 4520 series [F55076]"

 

Under the "Cloud-ready printers" section I can see the HP 4520 All-in-One but is does not highlight or allow me to select.  The instructions stop for that section without giving any choices to select.  So I move to the next section.

I tweak the settings setting the pages to print to 1, I hit the Print button, and nothing.  I get a message on my chromebook that it is now printing but zero on the printer.

 

The Event Log adds another 74740 event.

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