HP 4630 stuck in printing alignment page - would not let me update the firmware

[frame77]

HP 4630 printer stuck in printing alignment page - I tried the procedure to reset the printer but does not work. I tried to update the firmware via the dedicated button on the printer but does not work (stays stuck in printing alignment page)

[TEJ1602]

@frame77, Welcome to HP Support Community!

Follow the steps below-

Step 1: Reset the printer

Turning the printer off, and then on again might resolve an Alignment failed error message.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

Step 2: Complete the alignment process again

Print a new alignment page.

1. Load plain white paper in the input tray.

2. Adjust the paper width guides until they rest against the edges of the paper.

3. Print an alignment page.

   • Control panel (printers with menus): Open the Tools or Printer Maintenance menu, and then select the option to Align cartridges, Align printhead, or Print an Alignment Page.

   • HP Smart app (Windows 10, macOS, Android, iOS): In the app, click your printer, click Print Quality Tools, and then select the option to align the printheads or cartridges.

   • HP Printer Assistant (Windows): Click Maintain Your Printer, and then select the option to align the printheads or cartridges.

   • HP Utility (Mac): Click the option to align the printheads or cartridges.

4. If your printer has a scanner, follow the directions on the alignment page to scan it and complete the alignment.

Now, try updating the firmware.

Hope this helps! Keep me posted. 

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