HP 4635 photo not printing correctly photo offset

[Fuzzy42]

When I print a photo on plain paper the photo is centered on the page as it shows in the print dialog.

When I print a photo on photo paper the photo is offset on the page about 2" to the left with a blank 2" right side.

It is using landscape printing since the photo is 8 X 10.

Sounds like the paper pick up mechanism is not handling the thicker photo paper properly.

The printer was purchased in 2016.

Thanks, Fuzzy

[Rainbow23]

Hi @Fuzzy42,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing offset printing issues with your HP Officejet 4635 E-All-In-One Printer.

Please download and install the firmware update by following the steps from this document.  (Click on the word document to open the web page).

Let me know if this works.
Take care and have a good day ahead.

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[Fuzzy42]

Sorry I missed your reply, thank for the reminder.

1.  I have printed numerous photos and not had any problems.
2.  This is a new problem since I moved and the printer was shipped cross country.
3.  Note it prints perfectly fine on thin paper stock. It is only on thicker photo stock and paper that the problem occurs.

How could a firmware update solve this problem?

I personally think need  to verify everything is in alignment inside the printer.

Is there someway to accomplish this?

Thanks, Fred

[Rainbow23]

Hi @Fuzzy42,

This issue might require one on one interaction to fix it.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!