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‎11-29-2021 08:34 AM

HP Recommended
Product: OfficeJet 4650
Operating System: Microsoft Windows 11

I went to change the color cartridge on my printer, and when I went to take the old one out, the purple latch partially broke off.  Now I cannot seem to install the cartridge without it aligning incorrectly.  Any tips?IMG_9554.JPG

3 people had the same question
1 REPLY 1

‎12-02-2021 09:21 AM

HP Recommended

@krfcg

 

Welcome to the HP support community.

 

I understand that the cartridge latch is broken, I am glad to assist you.

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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