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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP 4650 not printing

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11-27-2017 09:39 PM
My HP printer is not printing, only showing the Printing lgo on the screen.
Solved! Go to Solution.
Accepted Solutions
11-29-2017
11:46 AM
- last edited on
07-23-2025
11:43 AM
by
Irfan_06
Hello, @Kark7 – Greetings!
Thanks for engaging in the HP Forums! I see by your post that you are having trouble with your HP printer. I will certainly do my best to help you 🙂
Going through your post, I understand that printer is having trouble printing with your Officejet printer. To assist you with this issue, I need to know whether the printer can make a "Photocopy" or not.
Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.
Also, what is the operating system on your PC?
If the printer is making good copies and assuming you are using Windows OS, let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.
If the issue persists, then I’d suggest you perform a clean install to try and fix the issue:
- First, unplug the USB cable from the printer, if present.
- Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
- Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
- Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
- Under print server properties, go to drivers - remove any entry there as well.
- Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
- Restart your computer.
- Now click http://hp.care/2rZvlX1 to download and install the software.
- Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.
Those steps should do the trick, let me know the outcome!
Cheers 🙂
Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee
11-29-2017
11:46 AM
- last edited on
07-23-2025
11:43 AM
by
Irfan_06
Hello, @Kark7 – Greetings!
Thanks for engaging in the HP Forums! I see by your post that you are having trouble with your HP printer. I will certainly do my best to help you 🙂
Going through your post, I understand that printer is having trouble printing with your Officejet printer. To assist you with this issue, I need to know whether the printer can make a "Photocopy" or not.
Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.
Also, what is the operating system on your PC?
If the printer is making good copies and assuming you are using Windows OS, let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.
If the issue persists, then I’d suggest you perform a clean install to try and fix the issue:
- First, unplug the USB cable from the printer, if present.
- Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
- Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
- Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
- Under print server properties, go to drivers - remove any entry there as well.
- Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
- Restart your computer.
- Now click http://hp.care/2rZvlX1 to download and install the software.
- Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.
Those steps should do the trick, let me know the outcome!
Cheers 🙂
Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee
12-01-2017 07:12 AM
Hello, @Kark7
Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
Please consider marking my post as "Accepted Solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumbs up" to give me "Kudos".
Visit us again if you have any concerns!
Thank you again and may you have a wonderful day and even better tomorrow 🙂
DVortex
I am not an HP Employee