HP 5000 printer wont print even though wi-fi connection good, it scans & copies

[Hal-O]

printer wont print even though wi-fi connection good, it scans, it copies, but I get a message on my laptop dialog box for the printer that says "User Attention Required"

[Sneha_01]

Hi @Hal-O 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP 5000 printer is connected to Wi-Fi and can scan and copy but won’t print, displaying a "User Attention Required" message, here are some steps to troubleshoot the issue:

Check Printer Queue:

• Open the Devices and Printers section on your computer.
• Right-click on your printer and select See what’s printing. If there are any stalled print jobs, cancel them and try printing again.

Restart Printer and Computer:

• Turn off your printer and unplug it for a minute. Restart your computer. Once both are powered back on, try printing again.

Check Printer Status:

• Ensure there are no error lights or messages on the printer itself. Sometimes, issues like paper jams or low ink can cause this message.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. It can diagnose and fix common printing issues automatically.

Check Connections:

• Even with a good Wi-Fi connection, ensure that your printer is the selected device when you try to print. Go to Settings > Devices > Printers & Scanners and confirm your printer is set as the default.

Update Printer Drivers:

• Check for any available updates for your printer drivers on the HP website and install them.

User Attention Required:

• This message might indicate a specific issue like:
  • Paper Jam: Check for any jammed paper inside the printer.
  • Ink Cartridges: Ensure that the cartridges are properly installed and have sufficient ink.
  • Printer Maintenance: If it prompts for any maintenance tasks (like cleaning or alignment), follow the on-screen instructions.

Reboot the Router:

• Sometimes, rebooting your Wi-Fi router can resolve connectivity issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support