HP 5230 Not printing black ink

[Singh72]

Dear community support,

My HP Office Jet 5230 prints colour but not black ink anymore even though I changed the black ink cartridge to a genuine HP 302 so it is full.

I carried out all the available printer diagnostics and now I do not know what else I can do. I only purchased the printer about 15 months old and so could someone please offer some advice?

Many thanks,

[TEJ1602]

@Singh72, Welcome to HP Support Community!

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Since the device is out of warranty, and we've concluded that this is a hardware malfunction, I may have a few pointers/suggestions to help you out, however, since these suggestions are limited to you and your printer alone, I'd like to send out a private message with those details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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