• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-28-2021 09:22 AM

HP Recommended
Product: HP Photosmart 5520

Hi - my printer is coming up with a message “one or more cartridges appear to be missing or damaged”.  But when I open the cartridge access lid, the carriage doesn’t slide across automatically like usual.  It’s stuck on the right hand side.  Have disconnected completely for a few minutes and also checked for paper jams.  All clear.  Any suggestions please.  Thanks.

Category:
1 person had the same question
1 REPLY 1

‎12-01-2021 07:25 AM

HP Recommended

@Swageroonie

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand you are getting this error on the printer screen. 
This seems like a hardware issue with the printer. Check if the printer carriage is moving freely inside the printer.  Kindly perform the steps mentioned in this document - Ink cartridge errors 
 

If the error persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.