HP 5525 Printer Error

[svra52]

I get the following Printer Error:

0xc19a0013

What does it mean and what do I need to do  ????

[Jeet_singh · Accepted solution]

Hi @svra52,

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

I understand you are getting a '0x' error message on your HP 5525 printer. I'll be really glad to help you with this,

Please try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

* Now insert the ink cartridges and then try to print a test page and check if it works.

Next thing, I would suggest here is to check for the latest firmware update, if available for your HP printer, using this website.

Next step, I would suggest is to follow the steps suggested in the support document for - Print head Problem, Ink System Failure, '0x...' Error Displays - Click here

I hope this helps, let me know how it goes for further assistance. I'll be more than happy to help.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[charlee]

I've tried all the suggested fixes. Had a paper jam, but all clear now. Printer window reads C4eba341, icons flashing. I don't think the ink carriage is working correctly, but nothing else works either! Had this problem once before, I left it unplugged for days and then it worked. I've tried installing drivers, etc., but I can only download - can't install. Thank you for any help you can send me.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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