HP 5540 Envy printing greyscale using laptop, colour using phone.

[cketchen]

Hey!

Please help, I've never posted in here so please apologise if I omit any info you need.

The printer will print colour when I print using my phone using EPrint or HP Smart, when using the laptop to print anything it will only print in greyscale/monochrome/black and white. I have printed a test page using HP Doc, and the blocks come up greyscale, yet I printed from my phone and no issues - full colour, so it's not an ink issue.

I have looked on the laptop and the settings are set to colour, but every time it comes out greyscale. I have just printed something from the web (CTRL+P) as a test whilst writing this, still greyscale problem. I've also tried printing on the laptop from Windows Photos, Word, PDF etc. etc...

Very odd, please help! Thank you!

Best wishes,

Charlie 

[TEJ1602]

@cketchen, Welcome to HP Support Community!

Go to Control Panel > Devices and Printers

Under Devices and Printers, right-click your printer > Check the Printing Preferences 

In the color tab, make sure the Print in Grayscale is turned Off

Try printing. If the issue persists, it could possibly be an issue with the printer drivers.

Delete the driver and root level and retry, follow the steps below: 

1)In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Once the uninstallation is complete, you can download and install the latest software from here

If you still have issues, try installing the windows built-in drivers for your printer. Refer to this link for help.

Let me know the outcome.

Cheers 🙂

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