• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-01-2023 10:10 PM

HP Recommended

My HP 6032e printer is printing blank pages when sent a print job. The test print and status report prints fine so it's not the ink supply or cartridges... something to do with drivers or software - I've checked and firmware is up to date.

Also the COPY lights are flashing but I have no idea how to clear them - i've tried a number of things but nothing seems to work. When I touch the copy button, it prints a blank page also... but then the button stays flashing so it's an endless cycle! 

Please help as this printer is useless at this point!

1 person had the same question
3 REPLIES 3

‎09-04-2023 09:47 AM

HP Recommended

@amcc79

 

Welcome to the HP support community.

 

I understand that your printer is printing blank pages, I am glad to assist you.

Which operating system is installed on the computer to which this printer is connected?

 

Meanwhile:-

Perform a power reset , Reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware once again  to install the latest updates

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎09-13-2023 01:08 AM

HP Recommended

Hi Sandy. 
thanks for the suggestions but I’ve done all that a few times and no luck. Honestly tried everything and not sure anything else I can do apart from get a new printer… pretty disappointing!

Was this reply helpful? Yes No

‎09-18-2023 07:37 AM

HP Recommended

@amcc79 

 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.