HP 6055e Setup Error (E9) -- What Constitutes a "Factory Reset"

[Curmudgeon10]

After changing some passwords on my network, I am attempting to reconnect this printer to WiFi.  I thought my efforts had been successful until all the lights started flashing and I saw E9.  I'm reading I need to "factory reset" this printer.  How do you do this without WiFi?

Do I also need to remove the printer from HP Smart and start over?

[Curmudgeon10]

Another thread I found referred to the manual for this printer, where instructions are:

Press power and wifi buttons for 3 seconds while cartridge access door is open.

That doesn't work.  I still have flashing buttons on front panel and "E9"

Anyone from HP actually monitoring these threads?

[Kumar0307]

@Curmudgeon10, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to use the printer due to this error.

An E9 error occurs when there is a setup or update error.

Check the HP Smart app to confirm the error. If a Printer Setup Incomplete message displays, restore factory defaults on the printer, and then add the printer to HP Smart again. For detailed steps, go to HP ENVY 6000e, 6400e printers - E9 (Printer Setup Incomplete) error.

If a message does not display in HP Smart, a problem occurred during a printer firmware update. Continue with these steps.

Set up the wireless connection again.

Go to Wireless Printer Setup for more information.

Touch the Information button on the printer.

If an information page prints, the issue is resolved.

If an information page does not print, the printer is in recovery mode and needs to download the firmware again.

NOTE: During recovery mode, the printer automatically downloads firmware from the cloud. Leave the printer for about 2 hours, depending on your network speed, to complete the firmware update.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Curmudgeon10]

Thanks for your interest.  This problem has now been fixed.  During the last several days, I was in contact with 7 different HP technical support personnel on this issue.  The first spent time with me, and then referred me to the next.  Rinse and repeat.  Finally today I got in contact with an HP Hardware tech who was an expert on my HP Envy All in One 6055e.  Along this path, here's what I learned:

1.  Almost all instructions and advice received from HP about how to reset the printer are based on an assumption that WiFi exists and one can communicate with the printer.  In my case, that was not true.  I had plenty of WiFi; but the HP6055e was not connected to it, and would not connect.  When you cannot configure your printer without internet connectivity, and you have no connectivity, that's a problem.

2.  My configuration was the use of the printer with a Chromebook.  I really couldn't ever talk to anyone at HP who knew anything about the Chromebook interface with this printer.  Everyone I connected with was either a MAC or Windows specialist.  I never viewed my issue as having any particular connection to  a specific OS -- it seemed to be a printer problem: would not reset.  One of my last contacts even went so far as to say HP Smart really doesn't work with Chromebook, and "was disabled last year."

3.  The factory reset I was able to accomplish was done after removing the ink cartridges.  The tech said that was all there was to it, but I do recall also holding down the rear buttons as you suggested.  Anyway, once the read buttons were held down after removing the cartridges, the cartridges were replaced and the installation went on using my iPad and HP Smart.

4.  The E9 error I encountered was generated by some failure during a previous setup attempt associated with Instant Ink.  I had declined to participate somehow, or terminated the setup early  -- not sure --- but that is what put the printer into its Error mode.  Thus after reset, there was no two hour period while firmware downloaded, but only two screens in which I had to sign up for Instant Ink.  Observation:  this is a stupid policy.  I should not need to subscribe to anything to use a piece of hardware.  I will be cancelling Instant Ink after completing this post.

5.  If I ever have a problem with this printer in the future, I'll never mention "Chromebook."  As soon as someone at HP hears that word, you are getting transferred to a new Expert, who may or may not (likely: may not) have any knowledge of Chromebook --- even if such knowledge is not germane to the problem, as in this case). 

[Kumar0307]

@Curmudgeon10

Glad to know that the issue is now resolved. Apologies for the inconvenience caused. 

And, thank you for the feedback. I will forward it to the respective team at HP.

Keep us posted for any other assistance.