HP 61 XL cartridge error when installed (HP ENVY 4502)

[Packer-Fan]

I purchased an HP61XL at Walmart  in Januaru 2017 as a back-up for our HP ENVY 4502 Printer. We never had a problem buying inkl cartridges at Walmart but this one failed (Message: "The following catridge(s) must be replaced") during installation.  We open another and it worked just fine. Walmart will not accept this defective ink cartridge back for an exchange since it is over 90 days and the package was open. 

The cartridge is under warranty until May 2018. Product number: CH563W

Is there a phone number at HP to call or online form to fillout and mail it in to get a replacement under warranty?

Regards, 

[Dvortex · Accepted solution]

Hello, @Packer-Fan – Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

I understand that you are having issues with the cartridge and would like to return or exchange the cartridge. I would suggest you contact the HP phone support to get the cartridges replaced.
 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

I hope that answers your concern adequately. Let me know!

Good luck 🙂

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