HP 6230 Two-Sided Printing - Loss of Control Top & Bottom Margins

[Sizzlingsum_13]

@MCWRLW

Thank you for the update.

Let's try to resolve the issue by adding the Deskjet 6940 printer built in drivers.

Please follow solution 3 from the given document Install the print driver with the Add a Printer wizard and while selecting the printer, add  Deskjet 6940 printer built in drivers.

Let me know if this resolves the issue, cheers 🙂

[MCWRLW]

I successfully installed the 6940 software. It shows as a device in my Control Panel/Devices and Printers. I set it as my default printer. I tried to print a test page. It resulted in an error. I looked at the queue, but it does not say what the error is.

I tried printing from Word. But, it issued a system message that there was a printer error.

[Chimney_83]

Thanks for the reply and trying the suggested steps. Recommend you to uninstall the printer software again (delete printer from devices and printer and device manager) and restart the computer couple times and install Windows built in driver (Select Deskjet 990c driver instead) and check if you are able to print. 

Also, run HP Print and Scan doctor to check if it can fix the issue. You can download it from www.hp.com/drivers and enter the product number of your printer. 

Keep me posted. 

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.

[MCWRLW]

I tried locating the 990c driver in Windows "Add a printer." It's not listed. I performed a Windows Update from the "Add a Printer" screen. It still is not there. I went to hp site for drivers/downloads. Placed 990c (there are 3 models) in search. I got this page: http://support.hp.com/us-en/drivers/selfservice/hp-deskjet-990c-printer-series/25303/model/21701#Z7_... . It referred me back to the Windows Add A Printer. I was hoping to download directly from hp site. Could not find that option.

I searched the net. There's an entry in MSFT answers which says the driver should appear after the Deskjet 9800. The printer that appears after the 9800 in my list is the D5500 series. I did a thorough search through all HP printers. Still could not find.

[Riddle_Decipher]

@MCWRLW

You've done a remarkable job performing the steps suggested earlier, great work 🙂 

And don't worry, as we should be able to fix this up with a few more steps and I'll be with you until we ensure this issue is fixed.

I understand you've done your research, installed other printer drivers and yet the issue persists,

The only other solution to your predicament is installing the windows built-in driver as suggested by Chimney_83

Here's the link again for your reference: Click here

If the above doesn't help either, please contact HP for repair/replacement options,

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

If you wish to show appreciation for my efforts, 

Mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[MCWRLW]

I contacted HP Tech (uncertain if that's official name). I will post keep you informed.

First analysis said hardware issue. Installed replacement printer. Same symptoms. Contacted Hp Tech. Went through more diagnostics. Turned over to a supervisor. More diagnostics and drivers. Same symptoms. Have determined that the symptoms are consistent throughout all software apps. Supervisor now turning issue over to a special technical group (again, I apologize for not knowing title of group. I have had 4 decades in IT, and department titles and positions become a blur).

I will keep thread posted as to resolution. I am impressed by the effort of the folks on this thread as well as the folks who I have been in contact with at HP tech.

[sandytechy20]

@MCWRLW

Thanks for the reply.

Good to know that issue is resolved.

Feel free to contact us if you need any assistance in future.

Cheers.

[MCWRLW · Accepted solution]

The issue is now resolved. The symptoms were on all printng except for envelopes (clue). Top and bottom margins off by approximately 0.50 inch. Here is a brief summary:

- Another 6230 was sent out. Same problem.

- Several drivers of similar printers on the replacement 6230 were tried. Same problem.

- The 6230 has a Print Diagnostics Page which has horizontal rules at the top and bottom of page. The top horizontal rule printed 0.25" from the edge and the bottom printed 0.75 inch from the bottom. Even the HP software was printing with the same difference as the third party software applications.

- A different printer was sent out. Same problem. Software downloads directly from HP.

- A third, different printer was sent out. Same problem.

I started writing software in 1970. So, I've done a tad bit of debugging and troubleshooting. But, this was baffling to both the engineer and to me. I took a weekend to review. The problem had rung a bell: I had a customer once in the Netherlands. We had different document standards. We have "Letter" (8.5x11) and they have A4, of which the paper sizes were different by approx. 0.50 inch.

I went to the printer's settings via Printer Assistant. Paper size was set to A4. I set it to Letter. Printed perfectly.

But, the default was set to A4. Monday morning the HP engineer took me through the steps of reconfiguring the printer. Uncertain why it had defaulted to A4. I always answer USA/English to all specs. I checked the HP laptop and it's set to USA/English.

That resolved the problem.

This is the reason I selected HP years ago. It's "insurance." There are cheaper generics. But, in the event of a problem beyond my pay grade I would like to get the support after the sale. I received excellent suupport.

Thanks to you folks here as well.