HP 6230 Two-Sided Printing - Loss of Control Top & Bottom Margins

[MCWRLW]

Environment: HP Laptop Pavilion, Win 8.1, Office 2013 (Word), HP Officejet Pro 6230. (All software up-to-date with versions/patches)

I just installed the printer. I use two-sided printing a great deal. If I print (from Word 2013), and select two-sided printing, the top margin is ignored on the odd numbered pages. Printing starts at the top edge of the paper. Then, the even numbered pages print lower on the page.

(Selections: Paper Type=Plain; Print Quality=Normal; Pages Per Sheet=1; Borderless=Off; Print on Both Sides=Flip on Long Edge)

If I print the same document one page at a time (and manually flip the paper), the document prints margins precisely.

[Sizzlingsum_13]

Hello@MCWRLW

Welcome to the HP Forums.I would like to take a moment and thank you for using this forum, it is a great place to find answers.As I understand you have Allignment issues on the print outs.I'll be more than glad to help you out:)

I recommend you try the steps from the link below and check if that fixes the issue:http://hp.care/2iYGbrJ

Hope this helps, for any further queries reply to the post and feel free to join us again.

Cheers, have a nice day.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

[MCWRLW]

Thanks for the reply. The link refers to Word 2007. I have 2013. I have tried a variety of margins in Word. No changes.

The 6230 replaces a 6600. The 6600 printing function no longer works. I am trying to print the same docs on the 6230. No format changes whatsoever. They printed fine, as is, on the 6600 when it was working.

I am now printing more docs on the 6230. It seems as if the 6230 is not recognizing any of the top/bottom margins.

[Sizzlingsum_13]

@MCWRLW

Thanks for replying with the information.

I appreciate the steps you have performed and have done a great job.

I request you to go through the following steps and check if everything is taken care.

To print on both sides of the page (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the printer. For more information on the HP software, see Printer management tools.

4. Select the appropriate options.

● On the Layout tab, select Portrait or Landscape orientation, and select Flip on Long Edge or Flip on Short Edge from the Print on Both Sides drop-down list.

 ● On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the Tray Selection area, and then select the appropriate print quality in the Quality Settings area.

 ● Click the Advanced button, in the Paper/Output area, select the appropriate paper size from the Paper Size drop-down list.

NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match. For more printing options, see Tips for print success.

5. Click OK to print.

Keep me posted 🙂

[MCWRLW]

Yes, of course. These are Printing 101. These have been selected years ago. As I mentioned, I have been using a 6600. Just moved to the 6230. But, the top/bottom margins seen very random.

Since my last post, I have also tried full page justification -- allows the page to be justified top, center, etc. This has no effect.

[Sizzlingsum_13]

@MCWRLW

Thank you for the reply.

Appreciate all your time and efforts.

Try to print different application like pdf and check if this resolves the issue.

[MCWRLW]

Good suggestion. I printed a pdf file from Adobe Acrobat. Similar problem. Except, the problem is worse. Not only is there no margin, the top of the text on page 1 was off the top of the page. I printed same file singe page and it printed correctly. Since the problem occurs when printing from two different software packages, and page 1 margin of each document is ignored while two-sided printing, doesn't this indicate a software problem?

[Sizzlingsum_13]

@MCWRLW

Thank you for the update.

Superb job on trying the different steps to isolate the issue.

Let's try to fix the issue by uninstalling and reinstalling the printer driver software by the following method.

Step 1:

Uninstalling the Printer from the computer.

1> In Windows search for and open Programs and features

2>Select your HP Printer

3>Select Uninstall

4>In Windows, search for and open Devices and printers.

5>In the Devices and Printers windows look for your HP Printer.

If you see it listed right-click on it and choose 'Delete or 'Remove Device'

6>Open up the run command with the "Windows key +R" key combo.

7>Type printui.exe /s and click ok

8>Click on the "drivers" tab.

9>Look for Hp Printer driver.If you see it Click on it and click Remove at the bottom

10>Select Ok

11>Select Apply and Okon the Printer Server Properties windows

12>Close Devices and printers.

Step2: Please refer the link to download the full feature software:  http://hp.care/2bYZled

Let me know how it goes, cheers:)

[MCWRLW]

I completely uninstalled the printer software/drivers. I went to this link from your reply (http://hp.care/2bYZled), but this was for a 4520 printer. So, I searched for the 6230 software and used this link: http://support.hp.com/us-en/drivers/selfservice/closure/HP-OfficeJet-Pro-6230-ePrinter-series/539031... .

Installed successfully. I printed my usual daily summary from Word 2013. Same result as before. I printed the PDF from Adobe Acrobat. Same result as before. There is a problem on the odd number pages, including page 1.

Should I have installed the 4520 software?

[MCWRLW]

One additional symptom: The even number pages seem to be "justified" towards the bottom of the page. Thus, if one has a 0.5 inch margin all the way round, the even numbered pages justify to 0.5 inch at the bottom and leave extra space at the top of the page.