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‎05-23-2025 04:40 PM

HP Recommended

Hello all! I have an HP 6250 photo smart printer which I cannot turn off. I tried pressing the power button once but it doesn’t fully shut off. When it reboots it asks me to turn off, then turn on printer. I am stuck in this error message Limbo !

Thank you kindly, 

McQ12 

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1 REPLY 1

‎05-25-2025 06:28 AM

HP Recommended

Hi @McQ12 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like your HP 6250 Photo Smart Printer is stuck in a power cycle loop, which can be frustrating. Here are some steps to try:

 

1. Perform a Hard Reset

  • Unplug the power cord from the back of the printer while it is still on.
  • Disconnect the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord directly into a wall outlet (avoid power strips).
  • Reconnect the power cord to the printer and turn it on.


2. Check for Firmware Updates

 

3. Restore Factory Defaults

  • From the printer control panel, go to Setup or Settings.
  • Navigate to Printer Maintenance > Restore Factory Defaults.
  • Confirm the reset and restart the printer.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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