HP 6500a Plus Error Code 0xc19a0022

[jkeith87]

I keep getting the "Ink System Failure..." Error Code 0xc19a0022. I've tried everything that's easy including cleaning, resetting, changing cartridges, etc. Printer head seems fine, and I even tried replacing the printer head. However, the "used" one I received was not recognized by the printer. I just fixed the paper feed problem after letting the printer sit around for a long time. The cartridges were old/empty, so they've been replaced. Any chance there's something "easy" I'm missing? Watching videos online and reading other posts have not revealed anything magical. Thanks.

[Kumar0307]

@jkeith87, Welcome to the HP Support Community!

I understand you are not able to print due to this error.

Kindly perform the steps mentioned in this document - '0xc19a0005' or Similar Error Code Displays

Also, check if there are any jams inside the printer, refer to - Paper Jam Error

Check if the print carriage is moving freely. Refer to 'Carriage Jam' or 'E3' Error Displays 

Now, try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue. If the printer makes a copy, the hardware is fine.

If you are not able to make a copy, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[jkeith87]

Thanks Kumar. Yes, I am unable to print or copy. I just keep getting "Ink System Failure...along with the subject line code. I've checked everything and tried everything I can find that people suggest. The printer was working fine until I ran out of ink and fixed the paper feed problem (online YouTube video!). I replaced the black ink cartridge with an HP cartridge, but the color cartridges are "non-HP." The cartridges are recognized, so I don't think that's the issue. The printer head moves just fine. The copier has not been used much at all even though it's fairly dated. I don't know what happened because it stopped printing right after I was able to test the paper feed problem with empty ink cartridges. I guess I'm done spending money on it unless there's another rabbit to pull out of a hat. I just don't understand what's wrong with the printer. Mechanically, it's fine. It must be the printer head, although it's not telling me that.