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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP 6520
Microsoft Windows 10 (64-bit)

I recently replaced a black print cartridge that was nearly empty because I was in the process of changing a couple of others.

Within a day and about 10 pages printed (text, no images, no heavy ink use) it was no longer printing.

I checked the cartridge and it was empty !

Not being 100% sure I had just changed it, I put nother new cartridge in the printer

Again, the next day the cartridge was EMPTY !

1 REPLY 1
HP Recommended

@datadaddy1024

 

Welcome to the HP support community.

 

I understand that your cartridge shows empty even if you have not used it much, I am glad to assist you.

Follow these steps to fix the issue.

Clean the ink cartridge and printhead electrical contacts

Remove any debris or buildup from the contacts on the cartridges and in the carriage.

  1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

  2. Remove the cartridge indicated in the error message from the carriage.

  3. Wipe the copper-colored contact on the cartridge with a lint-free cloth.

    Copper contact on the ink cartridge

  4. Place the cartridge to the side with the contact facing upwards.

  5. Wipe the contact inside the printhead with a lint-free cloth.

    Electrical contact in the carriage

  6. Reinsert the cartridge into its color-coded slot, and then press down on it until it snaps into place.

  7. Repeat these steps for any other cartridges indicated in the error message.

  8. Close the door or lid to the cartridge access area.

Check the ink cartridge vents

Inspect the ink cartridges for clogged vents and for any remaining original packaging.

  1. Open the ink cartridge access door.

    Open the cartridge access door

  2. Press the tab on the front of the ink cartridge to release it, and then pull it out of the slot.

    Remove the cartridge from the slot

  3. Examine the vent area on the top of the ink cartridge.

    Vent area on the top of the ink cartridge

  4. If the vent is clogged, use a pin to gently remove excess adhesive from the vent.

    1.  

      Clean the clogged vent with a pin

      Clogged vent
    2. Gently remove excess adhesive from the vent

    3. Unclogged vent

  5. Make sure the orange pull tab is completely removed.

    Orange pull tab on the ink cartridge

  6. Insert the ink cartridge into its slot. Press down until it snaps into place.

  7. Repeat these steps for any other ink cartridges with defects on the report.

  8. After reinserting all the ink cartridges, run your finger along the top of the ink cartridges. If any are protruding, press down firmly until each ink cartridge snaps into place.

Update the printer firmware to install the latest updates

Refer to this link for the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.