HP 6700 Premium - how do i erase the printer memory

[dave111222]

Hi

As i am giving away my hp 6700 printer i wanted to check how i can erase all memory on the printer and also how can I physically remove the memory from the actual printer?

Thank you

[Raj1788]

Hi @dave111222,

Thank you for joining HP Forums. 

This is a great place to get support, find answers 

I understand you want to erase memory n the printer

No worries, I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

do you have a particular reason to eares the memory?

Follow the below steps to do a semi-full reset.

• Press Power button to turn the Printer On. 

• Press BL, BL, BL, BL (Bottom left icon. The “return” icon which may not be highlighted. Look very closely to find it and tap on it 4 times) Buttons, in sequence. 

• Touch Support Menu. 

• Select Reset Menu and Touch OK. 

• Select Semi-Full Reset and Touch OK. 

• Wait for unit to Power Down/Turn Off. 

• Press Power button to turn the Printer On. 

Keep me posted, how it goes!

If the information I've provided was helpful.

Give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Good Luck.

[dave111222]

thank you .

is there a way to also physically remove the memory from the printer?

also how many new pages would i need to print in order to overwrite the previous stored memory?

[Raj1788]

Hi @dave111222,

Thank you for the quick reply.

I understanding you want to back up the printer memory, but the printer is not built in such a way that we can back up the memory.

Keep me posted!

If the information I've provided was helpful.

Give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Good Luck! Happy New Year 😉

[dave111222]

hi i dont think you understood my question. 

First question: Can the RAM in the printer be physically removed???

[Riddle_Decipher]

@dave111222

It looks like you were interacting with @Raj1788, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

I reviewed your concern and the entire conversation,

did some research and here's what you need to know!

The memory/RAM on the printer is not physically removable, nor can you back it up as advised by the previous tech,

Please Contact HP to have the printer repaired if the reset steps provided previously, aren't working:

(You don't need to print additional pages to remove a certain setting, if the reset was complete, the very next print should be with default settings)

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!