HP 6700 printer failure - yellow cartridge x on HP printer assistant

[Pdh7]

HP 6700; no firmware changes; printer failure and HP Print assistant indicates yellow cartridge issue.

Have replaced all color cartridges as there was also a 'not HP ink' which showed up after printer was powered off for awhile.

Did the hard reset multiple times; cleaned the yellow cartridge contacts.

Printer goes through some cycle and then 'printer failure' - printer or ink system. 

Suggestions. Did search for similar issues and tried some of those methods.

I do own the HP 6700 but didn't show under my devices.

Thanks

Phil

[Raj2111]

Hi @Pdh7 

Welcome to the HP Support Community!

I understand that you are getting printer failure error, I am glad to assist you today.

Try removing and reseating the print head back into the printer 3 times and check if the issue persists.

Reset the printer

Turn the printer on, if it is not already on.

Wait until the printer is idle and silent before you continue.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

  note:

HP recommends connecting the printer power cord directly to the wall outlet.

Reconnect the power cord to the rear of the printer.

Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Clear the jam from the carriage path access area

The following steps require the use of a flashlight to identify any jammed paper in the carriage path access area.

Press the Power button to turn off the printer if it is not already off.

Disconnect the power cord from the rear of the printer if it is not already disconnected.

   WARNING:

Do not reach into the cartridge access area when the printer is plugged into an electrical outlet.

Place your fingers into the slot on the left side of the printer, and then pull forward to open the cartridge access door.

Figure : The slot on the side of the printer

1. 

Grasp any jammed paper in the carriage path with both hands, and then pull the paper slowly but firmly toward you to remove it.

Figure : Carefully pull the jammed paper from the carriage path

1. 

Use a flashlight to check for torn pieces of paper that might remain inside the printer. Check the left, center, and right side of the access area, and then remove any bits of torn paper. If any torn pieces of paper remain inside the printer, more jams are likely to occur. If paper is jammed behind the carriage, do not attempt to move the carriage in this step.

Figure : Check for paper jammed in the carriage path

1. 

Close the cartridge access door.

Remove cartridges and inspect for leaks. Do not use leaky cartridges. Re-install cartridges if okay.

Please remove the ink cartridges and examine them for any sign of leaks. If any cartridges have leaks, contact HP. Do not use cartridges that are leaking. If there are no leaks, reinstall cartridges and close the printer cover. Turn the printer off then on again.

Also, Refer this article to further troubleshoot printer failure errors on your printer. Link: https://support.hp.com/in-en/document/c03439615

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards, 

[Pdh7]

Thanks Raj2111

I'm not clear on how to seat / reseat the printerhead; some videos show a latch for 6700 but I don't see one on my model H711n.

Nothing jammed and I tried all the other steps you mentioned. Again, the HP Printer assist shows an x on only the yellow cartridge (and, again,, that's new and HP original).

I also can't do anything on the front panel (in terms of other options like print test page).

Thanks

Phil

[Raj2111]

Hi @Pdh7 

Thank you for posting back, Let's not take the risk of damaging the printer.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen. 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

-Regards

[Pdh7]

Not seeing the private message 

thanks

phil

[Pdh7]

Raj2111

I'm still needing the information from your 5/12 message 'fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen. '

I'm not seeing the direct message from you in mailbox (I've received others a couple of times).

Please help - I'd like to get this resolved or decide to replace.

Phil