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‎08-01-2020 02:17 AM

HP Recommended
Product: HP DeskJet Ink Advantage 3835 All-in-One Printer
Operating System: Mac OS X 10.7 Lion

I purchased HP 678 black and color ink cartridge online for HP DeskJet Ink Advantage 3835 All-in-One Printer. After installing, I got an error message "The indicated cartridges are not intended for use in this Printer". Earlier I used the same 678 number HP cartridges many times for this printer it was working, I have already removed the cover and reinserted the cartridges once again and it is inserted in proper slots still I am getting the same error. Please assist me.

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-05-2020 02:43 PM

HP Recommended

@Help_Seeker2020, Welcome to HP Support Community!

 

If you have already performed the steps from the document  HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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1 REPLY 1

‎08-05-2020 02:43 PM

HP Recommended

@Help_Seeker2020, Welcome to HP Support Community!

 

If you have already performed the steps from the document  HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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