HP 6798 Office Pro Printer. I am receiving error message "HP Printer Failure! 0x6100004a". + stuff

[Confused48]

HP 6798 Office Pro Printer. I am receiving error message "HP Printer Failure! 0x6100004a". It also says paper jam, but there is none. And, when I open up the printer the ink cartridge pack does not slide over so I can check the cartridges. I can scan, but not print.

If you have received and solved this issue, let me know.

Thanks!

Confused48

[Garp_senchau]

@Confused48,

Thanks for reaching out to the HP Support Community! 🎉

I’m here to help you troubleshoot your issue and get things back on track. Just follow these steps below, and we’ll have you running smoothly in no time:

• Power Reset the Printer - Turn off the printer, unplug it from power, wait 2-3 minutes, then plug it back in and turn it on.
• Check for Obstructions - Open the printer and inspect for any paper or debris inside, even small scraps. If the ink carriage doesn’t move, gently try to slide it when the printer is off.
• Reset the Ink Cartridges - If possible, remove the ink cartridges and reinstall them properly, ensuring they click into place.
• Clean the Paper Path & Rollers - Even if there’s no visible jam, use a lint-free cloth to clean the rollers inside the printer. Dust or residue can trigger false jam errors.
• Update or Reinstall Firmware - Check HP’s website for firmware updates and install them to fix potential software glitches.
• Check Ink Cartridge Alignment - If the carriage is stuck, try manually moving it when the printer is off. Ensure the cartridges are seated correctly.
• Try Printing a Self-Test Page - Use the printer’s control panel to print a test page and see if it processes any print jobs.
• Factory Reset the Printer - If nothing works, reset the printer to its factory defaults from the settings menu.

Also, you may refer this helpful guide: '0x6100004a' error after a paper jam message

I’m pretty confident this will do the trick! But hey, if you run into any bumps along the way or need a little extra help, just give me a shout! I’ve got your back. 💪

Also, if this reply solved your problem (or made you feel like a tech wizard 😎), please click "Accepted Solution". It helps others, and I promise I’ll do a little happy dance. 🕺 Also, if you could click 'Yes' under ‘Was this reply helpful?’—that’s like giving me a virtual high-five. 🙌

Thanks again for being awesome, and I hope you have an amazing day ahead! 🌟

Cheers,