HP 6960 prints pink instead of blue

[BettyMay]

The color of my print copies has been weird for a while, but I only realized recently that it is the same problem others on this forum have had: It is apparently not using any blue ink. Any blue text turns out pink. This happens when I make a copy as well as when I print a document.

Following instructions here, I have:

• Cleaned the ink cartridge contacts
• Replaced all the ink cartridges, even though they were not empty.
• Cleaned the printheads -- all 3 levels, twice
• Performed a hard reset. Twice.
• Tried this link, which doesn't work: HP OfficeJet Pro 6900 Printers - Fixing Poor Print Quality
• Printed out many, many Printer Status Reports and Printer Quality Diagnostic Pages after each step. There is not a hint of blue ink on any of them.
• I think I even updated some firmware! My printer says all its software is up-to-date.

I am at my wits' end. Help!

[Betty0610]

@BettyMay

Welcome to the HP Support Community.

I'd love to help.

I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

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Thanks!

[BettyMay]

Update: I just spent 40 minutes on the phone with HP Support. The agent went through all the steps I had already performed and told me that I needed a new printer. Apparently that is what "hardware issue" means.