HP 6960 screen not working

[Dave188]

The screen on the OfficeJet 6960 has stopped working/responding......so have no way of doing a factory reset etc to try and fix......any ideas....it just stopped working....I can still print and scan via Easy Scan but is annoying.

Cheers

[Betty0610]

@Dave188

Welcome to the HP Support Community.

Let's try to reset the Printer here as it helps in removing any stored static electricity from the Printer which might be causing these issues.

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
8. Reconnect the power cord to the rear of the printer.
9. Turn on the printer, if it does not automatically turn on.
10. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Dave188]

unfortunately i have already tried this and it hasn't made a difference.....any other ideas??

[The_Fossette]

@Dave188,

I am responding on behalf of @Betty0610 as she is out for the day. It is great to have you back and your patience is greatly appreciated.

I recommend you update the printer firmware following the steps in the below artilce and check if it helps.

https://support.hp.com/us-en/document/c02919168

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Dave188]

have tried this as well and it updated but the screen still does not work

[The_Fossette]

@Dave188,

It is great to have you back and your patience is greatly appreciated.

I recommend you contact HP phone support as it looks like a hardware issue.

Here is how you can get in touch with the phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Good day! Take care 🙂

Cheers!