HP 6960 won't print or turn off. Tried various things to no avail.

[515maple]

HP 6960 inkjet printer.  Won't turn off.  I have to uplug it to turn it off.  It says I have to contact HP but to no avail since it is out of warranty.  HP doesn't respond.  There appears a message at bottom of screen ...Ox6100004a.   I don't know what that means. Windows trouble shooter states is can't fix the problem to contact the network administrator.

Printers and Devices states the printer is off line but that doesn't explain the on off problem.

Any suggestions?

Tim

[sandytechy20]

@515maple 

Welcome to the HP support community.

I understand that you are getting an Ox6100004a error, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.