HP 6968 carriage won’t move says paper jam when none exists

[SergioRM]

Am HP office jet 6968 keeps stating paper jam, but the real problem ink cartridges are struck on right side because the carriage won’t move. Restarts are not working 

[Kuroi_Kenshi]

Hi @SergioRM,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Check for Obstructions in the Carriage Path

1. Turn off the Printer: Ensure the printer is turned off.
2. Open Carriage Area: Open the door to access the ink carriage inside the printer.
3. Inspect the Carriage Path: Look for any debris, such as crumpled paper or dislodged labels, and remove them if found.
4. Move the Carriage: Manually move the carriage to each side to ensure it moves freely. If the carriage is stalled or docked to one side, continue with the steps below.
5. Close the Carriage Access Door: Ensure all doors are securely closed.
6. Reconnect Power: Plug the power cord back into the rear of the printer and turn it on.

2. Reset the Printer

1. Power Off: Press the power button to turn off the printer. If it doesn’t turn off, unplug the power cord from the printer.
2. Disconnect Power Source: Unplug the power cord from the wall outlet and wait 60 seconds.
3. Reconnect: Plug the power cord directly to a wall outlet and then to the printer.
4. Power On: Turn on the printer to complete the reset.

I hope this helps.

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Best regards,