HP 7510 Officejet Black ink fades every few lines in draft and normal quality but works in best

[harp1983]

hi

i own a hp office jet 7510

for a while now when i print in draft and normal quality i notice faded printing every few lines

if i print a document with a grey background there is an equal amount of faded white lines also showing. it seems to match up with the runner rollers as it is spaced out so equally

may explain why every few lines of text is faded. im not sure

i have run all the reports and maintenance. cleaning printer heads and alignments. but the streaks still show.

i only noticed it was ok when printing in best quality.

however ink levels r going down fast

i am out of warranty and do not want to pay for a call (£18) and then probably a service/repair. as i may as well buy a new printer for that price.

does anyone know if there is a solution or if i should bin the printer off

i can upload the print quality report if it helps or printing a grey background on a4 paper also of that helps?

[Barachiel]

@harp1983

Good Day. A warm welcome to the HP community. 

I reviewed the case regarding issues with the printer. I will be delighted to assist you here.  

Follow this document which will provide you step by step instructions. By the end of the document I'm sure the issue would be resolved. 🙂  

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue. 

Hope this helps. Let me know how it goes. 😉

[harp1983]

thanks for the reply

i tried these steps and can see issues on the reports even after all the steps.

again when i print in "best" quality rhese fades go away.

so not sure what is wrong

[Barachiel]

@harp1983

This look's like a mechanical failure.

In this case, I'd request you to speak to the support team for further assistance. 🙂

1) Click on this link - http://www.hp.com/contacthp/ 

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

Fill the web-form and proceed further.

Feel free to reach out if need any other assistance.

Thanks,

[harp1983]

as i am out of guarantee. it says id need to pay £18 to have a call.

and if i need an engineer it will go towards that

do you know how much that would cost.

if its like ,£60 i better off buying a new printer

[Barachiel]

@harp1983

I have escalated your concern to HP's Support Team in your region to have it reviewed for available options if any. 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send a Private Message, if you aren't contacted within 4-5 business days.

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

Regards,