HP 7510 won't print and alignment fails

[trek1]

My HP 7510 will not copy or print from a file. The alignment diagnostic fails, it only prints some blue patterns. i have run the print head cleaning to no avail. I have replaced all the cartridges. The failure appears to have come on rather suddenly as I was able to get a color copy of a document earlier in the day. But now the printer will not copy or print anything, only blank pages come out. Please advise.

[DavidSMP]

 @trek1,

Good day and a warm welcome to the HP community. I will be glad to assist you here and it will be a genuine pleasure as you've also posted for the first time. Brilliant troubleshooting competence and remarkable commitment have been displayed by you. Kudos to you for that.

• Did this happen after a recent power outage or surge?

Let's try these steps as a team:

It looks like a hardware issue with the printer.

• Perform a hard reset on the printer from this link: https://support.hp.com/in-en/product/hp-ink-tank-wireless-410-series/16180953/model/16180954/documen...  perform steps from the section “Step 1: Reset the printer
• Then update the printer’s firmware by following instructions from this link: https://support.hp.com/bg-en/document/c02919168
• Use a USB cable to update the printer’s firmware connecting it to a computer.

Then from this link: https://support.hp.com/us-en/product/hp-photosmart-7510-e-all-in-one-printer-series-c311/5070118/mod... (HP Printers - Resolving Copy Problems) and perform all the relevant steps from the section "Blank copies" now check if the issue gets resolved.

• if it continues, then perform all the relevant steps from this link: https://support.hp.com/us-en/product/hp-photosmart-7510-e-all-in-one-printer-series-c311/5070118/mod... (Fixing Print Quality Problems for the HP Photosmart 7510 e-All-in-One (C311) Printer Series) if it has not yet been done by you. Ignore these steps if they have been performed.
• Check for issue resolution. If the issue persists, then the printer needs to be replaced as it is faulty. I am being honest about it here by keeping your best interest in mind without beating around the bush.

I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon. 

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[trek1]

Thanks for the suggestions. But none of those worked. The alignment fails with only blue lines. 

[Riddle_Decipher]

@trek1

I'm the Riddle_Decipher & I'm writing on behalf of my colleague @DavidSMP, as the tech is out for the day, that said, I have reviewed your concern and the entire conversation, did some research and here's what I need to know:

Have you attempted to reseat the cartridges after cleaning the cartridges electric contacts and the printheads using this link: Click here to verify under step 4 onward.

And the issue persists after doing all of the above, we must be able to replace the cartridge/printhead to fix the issue?

Did you contact HP using the link sent on the private message?

1. If yes, please let us know what happens so we can work on it,
2. If No, please go ahead and contact them, so that they can place an order to repair or replace the defective part to fix the issue.

Keep us posted, 

(We shall troubleshoot as a team, fight till the end and emerge - "victorious")

If you would like to thank us for our efforts to help you, 

 Feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!