HP 7525 printer help

[AprilMay17]

I still have this great printer! 

But I cannot print from my cell anymore. Constantly says, Paper Mismatch. Cancel job and a blank paper comes out.

[Raj_05]

Hi @AprilMay17,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The "Paper Mismatch" error on your HP Photosmart 7525 printer usually occurs when the print settings on your phone don't match the paper loaded in the printer (such as paper size or type). Here's how to troubleshoot.

Check the Paper Settings on Your Phone:

• Paper Size: Ensure the paper size selected on your phone (such as in the print dialog or app) matches the size of the paper in the printer tray.
• Paper Type: Sometimes, a paper type mismatch (e.g., plain paper vs. photo paper) can trigger this error.

How to Change Paper Settings on Android or iPhone:

• Go to the app you're printing from (e.g., Google Docs, Photos).
• Select "Print."
• Tap on "Paper Size" or "Options" and adjust to the correct paper size (e.g., A4, Letter).

Check Paper Settings in the Printer:

• On the printer’s touchscreen, go to Setup > Preferences > Paper Settings.
• Confirm the loaded paper size and type matches what's indicated on the screen.

Update Printer Firmware:

Ensure that the printer firmware is up to date:

• On the printer's control panel, go to Setup > Web Services Settings > Product Update > Check for Updates.

Check Paper Tray:

• Make sure the paper is correctly loaded in the tray. Sometimes, if paper is slightly misaligned, it can cause the printer to misread the size.

Try Printing from Another App:

• Sometimes the app you are using to print can affect the print job. Try printing from a different app (e.g., Photos, Google Docs) to see if the issue persists.

Reset the Printer:

• Turn off the printer, unplug it for 1-2 minutes, and plug it back in. This can reset internal settings and fix the issue.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support