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‎06-02-2020 01:54 PM

HP Recommended
Product: HP 7610
Operating System: Microsoft Windows 7 (64-bit)

I cannot get the black ink to print on my HP 7610 All In One. I've tried auto clean printhead several times, align printhead, using warm water and isopropyl to clean the heads, etc. Color prints fine but not black. Have new HP cartridges and are full.

1 person had the same question
1 REPLY 1

‎06-13-2020 07:49 AM

HP Recommended

@jrlsss Welcome to HP Community!

 

I understand that you are unable to print black ink.

 

Do not worry. I will try to fix the issue.

 

Please let us know if you are able to make the black photocopy without any issue.

 

Please refer to the below link to troubleshoot the issue.

 

https://support.hp.com/us-en/product/hp-officejet-7610-wide-format-e-all-in-one-series/5153788/docum...

 

Please replace the black ink cartridges and check.

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

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