HP 7855 Print problem

[Renoron1]

I recently purchased an Envy 7855.  After setting up for wireless printing I printed a page.  Later when attempting to print I had to reboot the printer and my computer and I could print.  I have to do this each time I want to print.  This is ridiculous!  Please help me.

[Jeet_singh · Accepted solution]

Hi @Renoron1,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are facing issues while connecting the network printer. Don't worry as I have a few suggestions which should help you resolve this issue.

Is the printer connected to the network? Check the wireless light. If the light is steady blue, then the printer is connected to the network. If the light is flashing, then the printer is not connected to the network. Go to Setup - Network - Wireless setup wizard to connect the printer to the newtork.

Once the printer is connected to the network, then assign a static IP to the printer:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Now, try the steps below to install the printer over the network:

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Open the Run window (Press Windows logo key + R), type “services.msc” and press ok to get services window.
• Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
• Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
• Repeat the same exercise on “Function Discovery Resource Publication” as well.
• Now click on this link:  http://ftp.hp.com/pub/softlib/software13/printers/EN7800/EN7800_Full_WebPack_44.2.2605.exe  to download and install the printer software.
• Select Wireless option on the connection page and then finish the installation.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[Renoron1]

Your solution worked but unfortunately I have to repest the process each time I want to scan or print!!!  Totally unsat;  I will have to return this 7855 soon and get a more reliable printer if you are unable to resolve this issue.

[Renoron1]

This solution works until the printer goes into sleep mode then I have to repeat the steps in order to print or scan!!!!!!!!!!!!!!!

I need a permanent solution before I lose my mind!

[Renoron1]

The steps you outlined works but I have to do it each time Iwant to scan or print! Ant ideas or am i going to have to forego wireless and hook up with a usb cable?

[BKG1952]

I work for a large surgical practice.  I am sick and tired of having to mess with this going off line issue!  Why!  I returned my fir HP ENVY 7855 thinking it was the printer itself.  The second one is doing the same thing.  It goes off line in the middle of my work constantly!  I've even had our IT person here to assess the issue.  What are you going to do about this issue!!!!  This is wasting valuable work time.  I am to the point of being discussed.