HP 8020 not printing full image

Matt0921 · ‎06-08-2022

I'm using an HP 8025e and having trouble printing full size pictures. When I go to print the printer seems to leave about an inch of white space on the 5"x7" picture before printing. I've made sure the settings are correct in windows for the correct paper and paper sizes. I made sure that I'm not using tabbed paper setting as well. I don't know where to turn for this issues and I've wasted time and ink trying to get this resolved.

Dragon-Fur · ‎06-08-2022

@Matt0921

Welcome to the HP User Community.

What you do depends on

The software / application you are using
The paper size and type
Whether you are printing Borderless
Whether your photo exactly matches the shape of the paper (Aspect Ratio)
In the case where the photo does not exactly match the shape of the paper, whether you use "Crop" or "Shrink to Fit"

Examples...

Example - HP Smart - Windows - 5x7 Borderless

HP_Smart_W10_Borderless_Print_5x7_All_6

FYI Example - HP Smart - Windows - 4x6 Borderless

Includes examples of Crop / Shrink to Fit

HP_Smart_W10_Borderless_Print_4x6_11

If you wish to "edit" / crop the shape of the Image,

HP Smart > Scan > Import your photo > Edit > Crop

Example - HP Smart > Scan > Edit > Crop

HP_Smart_W10_Scan_Edit_Select_8HP_Smart_W10_Scan_Edit_Image_Set_10

References / Resources

Specifications

Product Specifications for the HP OfficeJet Pro 8025e All-in-One Printer (1K7K3A)

Video - Install Full Feature Software / full driver printer software

HP Officejet Pro 8025 | 8020 | 8035 : Download and install full software solution (updated Feb2021)

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> Open and Read >>> HP printer setup (HP Smart app)

NOTES:

Disconnect from Virtual Private Network (VPN) connection before downloading.

Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

HP Smart requires that you sign into the application using your HP Account credentials.

When working through a browser to access HP Smart, be sure you have Cookies enabled. If cookies are enabled and you are having trouble, clear Cache and Cookies. And / Or … Try a different browser – assign that browser as the Default. (Note: Chrome not working? Use / Assign a different default browser.)

Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed. For example, full driver provides access to Shortcuts and Printing Preferences.

Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
- FAQ examples:
  - What are the requirements to use the HP Smart app?
  - Which printers are compatible with the HP Smart app?
  - Why do I need to sign in or create an account to use the HP Smart app features?
  - Which languages does the HP Smart app support?
- Older versions of the HP Smart app no longer support the required login feature.
- Update the application to the latest version to access / use HP Smart

========================================================================

HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP OfficeJet Pro 8025e All-in-One Printer

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Dragon-Fur

Matt0921 · ‎06-08-2022

I've made sure all the settings are correct. I've even tried to print from my phone with the same results so the issue revolves around the printer. The picture does not print completely when I print. I'm using 5x7 thick card stock, could there be an issue with the paper type? I've made sure the settings are all correct as far as paper type in the printer. I'm trying to print double sided and it seems that the first picture printed on side 1 is offset but the back is lined up correctly with the margins. It almost appears that the printer is having trouble grabbing the paper to start the print. Let me know your thoughts.

Dragon-Fur · ‎06-08-2022

@Matt0921

Product Specifications for the HP OfficeJet Pro 8025e All-in-One Printer (1K7K3A)

Section Paper Handling

Media weight supported (metric)	60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)
Media weight supported (U.S. standard)	16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)

Yes, the paper type can impact the results.

If the paper weight is not supported, the printer might not draw the paper through the rollers properly.
If the paper type is not supported for borderless (leaving white border around image), that can cause issues.
If the paper type / size is not supported for duplex, odd things can happen though I'd expect the job to fail instead of producing odd margin results.

If part of the picture content is not printing (and, as you say, you are sure the settings are correct),

then sure - the source of the problem could be paper type / weight.

Duplex is not always supported on every paper type and / or every paper size.

If I have anything else to offer, I'll post back.