HP 8024 Printer "The printer update could not be downloaded" message keeps occurring.

[clocksandtrains]

This message keeps appearing and causing the printer to go offline. On clicking the printer screen retry button it seems to be downloading something but then the message re-appears. Clicking the printer screen OK button causes the printer to reset itself and run normally.

The message keeps appearing and I cannot find out how to stop it.

Running HP Print and Scan Doctor 5.7.3  gives "Everything checks out okay with your printer."

[Rainbow23 · Accepted solution]

Hi @clocksandtrains

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I suggest that you follow the steps listed below to uninstall and reinstall HP Smart App:

Step 1: Uninstall HP Smart App.

1. Navigate to and open Settings

2. Select Apps or Application Manager from the device Settings

3. Select HP Smart

4. Select Uninstall

Step 2: Reinstall HP Smart App.

1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPad OS), 

or HP Smart - Microsoft Store (Windows), 

or HP Smart - Mac App Store (Mac).

2. Open the HP Smart app.

3. The app searches for recently installed printers.

- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.

- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up the printer.

You may also refer to this HP document: https://support.hp.com/in-en/document/ish_1716406-1413451-16 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[clocksandtrains]

Thank you for your reply, I did try what you said but this did not help, I then took the printer back to my supplier with whom I had a "care and repair support agreement", they re-produced my problem and allowed me to swap the printer for a new one.

The original problem has now gone away and I can print to it from my Windows 10 PC via my ethernet network and  plusnet router. However when I run the newly dowloaded HP Smart,  my HP1024e printer, which is connected by ethernet from the same router,  shows "Printer Offline" and will not scan!  This does scan from my wife's Windows 10 PC which is wirelessly connected to the plusnet router. I am at a loss what to try next.  Can you help me here please?

[Rainbow23]

Hi @clocksandtrains, 

HP Smart App will not work when the unit is connected via ethernet cable. It works only on wi-fi networks only.

I hope this helps.

[clocksandtrains]

I always use the HP8024e with Ethernet connected, any Wi-Fi devices on my network e.g. laptops or mobiles without Ethernet use Wi-Fi.  Curry's swapped out my HP8024 for an HP8024e which sorted this problem with downloads. Thanks.