HP 8500 A910 Wireless Prints Slowly After PC Upgrade to WIN 10

[RPacktor]

Have been using the 8500 A910 for a long time.  Always a workhorse (even if it goes into cleaning cycle too frequently for my liking).  Never an issue with print speed.  Recently bought a brand new out-of-the-box laptop with WIN 10 PRO 64-bit.  Now printer is VERY slow to print.  Can wait up to 5 minutes for one page of text from MS WORD (even in draft mode, but it's even slower in normal mode.  I'm frankly afraid to try Best mode at this point.)  Also similarly slow from MS EXCEL or any PDF.  Problem gets far worse when printing a multi page document. Small documents from NOTEPAD seem to be ok if that helps.

I never print with a wired connection.

My home wifi network is rock solid.  The ONLY thing to change here is the OS on the laptop.

I did download the proper WIN10 driver from the support.HP web site.  Driver (per the HP web site) is dated Aug 17, 2014.

Laptop and printer rebooted several times.  No fix to the problem.

Printer firmware is at level LRP1FN1231AR.  Tried multiple times to update to LRP1FN1621BR but failed every time, even after multiple printer reboots per the instructions from the installation software.

Then tried to upgrade firmware to  LRP1FN1621DR, but the installer tagged the printer as "Not Applicable"

My conclusion:  something's off in the WIN 10 driver for this printer.  I know it's an older printer model, but it still works.  (Well, it did until I changed the laptop to a WIN 10 machine.)

Please help...

[Kumar0307]

Hi @RPacktor

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:

Try making a standalone copy and check the print speed. By this, we can conclude if this is a hardware or a driver issue.

Run HP Print and Scan Doctor to diagnose and fix any driver issue on the PC

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

If the printing speed is not normal, install the printer using Windows built-in driver

Refer to this document to know how.

Hope this helps! Keep me posted. 

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