HP 8500A and Having to Reset WiFi Connection

[JL8500]

Thank you.

I followed all of those steps. This morning, same problem; computer could not see the Printer.

Once I executed the Wireless Setup Wizard on the Printer, the computer found the Printer.

[Jay_G24]

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile name, you should see a little blue envelope, please click on it.  

[JL8500]

The reset triggered a full mechanical re-evaluation by the Printer. The Printer decided the printheads needed replacement.

The printheads were fine this morning and yesterday but after the reset they were defective.

The Printer has been tossed. Problem never solved.

An expensive day.

[Kumar0307]

@JL8500

Apologies for the inconvenience. Please reach out to the HP Support in your region regarding the service options for your printer. 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

[JL8500]

Wow Kumar0307 that is cold.

Service options? I need 2 new printheads, cost of about $160.

Out of warranty? Yes it is.

Suggest I upgrade? Not sure what that even means.

A possible solution to my simple problem turned into crashing my printer. Leaving me with no printer and $150 in unused ink. Your response was neither sensitive to the situation nor helpful.

[Kumar0307]

@JL8500

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.

[JL8500]

There is no issue to be raised.

If you followed the thread, you will realized that the old Printer has been tossed, a replacement Printer secured.

Please end this thread.