HP 8600 Printing Blank Pages

[mggilberg]

Our HP 8600 keeps printing only blank pages from all devices and won't copy either. There are full cartridges but neither printing or copying works and all we get are blank pages. I tried checking the software is up to date and resetting the wifi settings but nothing. How do I fix this? 

[Jay_G24]

Hi @mggilberg,

Welcome to the HP Support Community

 I'd like to help!

I understand the printer is printing blank pages.

To assist  better-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

While you respond to that, let's print a Print Quality Diagnostic page -

• Load plain white paper into the input tray.
• On the printer control panel, touch the Right Arrow () to display additional options.
• Touch Setup (), touch the Down Arrow (), and then touch Reports.
• Touch Print Quality Report. The Print Quality Diagnostics Report prints.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[mggilberg]

What do you  mean "Does the copy print out the same way?"

I can't print a diagnostic page since everything comes out blank no matter what including diagnostics. 

[Jay_G24]

Were you able to clean the printhead and cartridges?

If yes, I've sent you a private message with further instructions to get this issue sorted.

• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know how this goes!

[mggilberg]

Yes I said it’s not a cartridge issue. We’ve change the cartridges have new cartridges and it shows full ink on the computer. We just get blank pages whenever printing and copying.

[Jay_G24]

Seems like a hardware issue, I have have shared the details to get this sorted.

Hope this helps!

[mggilberg]

You mean just call HP? 

[mggilberg]

I should also mention the printer makes a horrible grinding noise with the cartridges.