HP 8600 - lost admin user name and password

[NeillB]

I have reset my admin user name and password for my HP 8600 All-in-One printer.  Now I need to reset the SCAN to folder feature.  But, I cannot do this without the admin credentials.  HOW to RESET to factory default?  I am locked out unless I have the credentials 

[A4Apollo]

Hey there! @NeillB, Thanks for stopping by the HP Support Forums!

I understand you have lost admin username and password from your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

As you needed to know how to perform a factory reset on your printer.

Try performing a hard reset on your printer and check if it helps.

In some cases, removing the ink cartridges and resetting the printer can clear the error message.
Turn on the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to a wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer.
Try to print.

If the issue still persists after trying out the steps try performing a semi full reset on your printer and check if it helps.

Since the steps to perform semi full reset on your printer is confidential I will send you the steps in a private message, please watch your inbox for more information.

Hope to hear from you soon!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[NeillB]

I have done what is called a semi full reset but when I log back into the printer via my Chrome web browser I cannot set up the scan to folder because it asks again for MY admin USER NAME and Password. I need to CLEAR whatever my forgotten USER NAME and PASSWORD.

[A4Apollo · Accepted solution]

@NeillB, Thanks for your quick response and time.

I appreciate your efforts for trying out the steps.

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!