HP 8600 office jet pro printer failure or ink problem

[Hamman73]

Display now says - Printer failure or there is a problem with the ink system ink system. I originally was have print head printing issues. Cleaned the print head. Then printer said all my cartridges needed replaceing. Cartidges were fine and I got it to recongize the cartridges. Tried to print a test page and failed again, with the printer failure message. I have removed the cartridges, did a hard reset on the printer untill I'm blue in the face and can't get the printer to work. Does anyone have a solution?

[TEJ1602]

@Hamman73, Welcome to HP Support Community!

Update the printer firmware

The error might occur if the printer firmware is outdated. Download the firmware update from the HP website, and then install it on your printer.

1. From the home screen on the printer control panel, touch the HP ePrint icon 

2. Wait for the printer to connect to the HP ePrint server.

   When the printer connects to the server, the HP ePrint status displays.

3. Touch Settings on the bottom left corner of the screen.

4. Touch Printer Update, and then touch Check for Update Now.

Refer to this document for help.

If the issue persists, try some additional troubleshooting steps from this document HP Officejet 8600 Printers-Printer Failure

Let me know the outcome.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Hamman73]

I had already verified that my firmware was up to date and I still have the same problem.

[TEJ1602]

@Hamman73

If you have already performed all the troubleshooting steps from this document HP Officejet 8600 Printers-Printer Failure, I am afraid it could be a hardware issue.

I would recommend you to try our other support options. Follow the steps below to reach out to our HP Support team:

1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the appropriate option based on your preference. 
6) Fill the web-form and proceed further. 

Thank you. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Hamman73]

I replace the print head and installe startup cartridges. The printer got all the way to the align print head and failed again with the message Printer Failure. After all the thousands of these printers that have been sold, you would think by now that HP would have a good idea of what to look for to fix this problem. Obviously pulling the cartridges and print head in and out is not the solution. I just can't believe that no one has a data base on what the failure is to a specific component or issue. Whats up HP?"