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Microsoft Windows 10 (64-bit)

I performed the suggested power cycles and bleed down to no avail. The MFD/printer display is basically white washed/loss of contrast the home and arrow buttons on the side display are fine. the printer will print a test page from the HP smart app, of course I cannot page through display to try anything else.

1 REPLY 1
HP Recommended

@Jaylaws, Welcome to the HP Support Community 

  

I understand you are facing an issue with your printer. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support 

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