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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP 8600 "Ink System Failure: There is a problem with the pri...

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12-26-2020 09:42 AM
HP Officejet Pro plus 8600 N911g,Model CM750A,Service ID 22319Firmware Version CLP1CN2011ARTotal Page count 38353USAUses HP 950XL and 951XL ink cartridges (all new or 80% full now, only OEM HP inks ever used)Print head CM751-60013 REV A
Computer Details:
MacBook Pro (Retina, 15-inch, Mid 2014)macOS Mojave 10.14.3
Wireless connection to printer working
eprint works, puts job in print queue
12-29-2020 09:17 AM
Hi @TonyJag,
As this is a hardware issue, I’d recommend you contact HP Phone Support in your region regarding service options for your printer.
Follow the instructions below to reach them:
1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6)Fill the web-form and proceed further.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.
Have a great day!
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!