HP 8600 stuck in fax mode

[sscotten747]

My HP 8600 interprets print requests as fax requests.

[Sneha_01 · Accepted solution]

Hi @sscotten747,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet 8600 is interpreting print requests as fax requests, it’s likely that there’s a configuration issue with the printer settings. This can occur due to incorrect default settings or a problem with the printer’s mode or driver. Here’s a step-by-step guide to resolve this issue:

1. Check Printer Mode:

• On the printer’s control panel, look for a mode selection button or menu. Ensure that the printer is set to “Print” mode rather than “Fax” mode.
• Some models have a dedicated button to switch between modes; ensure you're not accidentally in Fax mode.

2. Verify Printer Settings

• On the printer's control panel, navigate to Setup or Settings.
• Go to Preferences or Print Settings.
• Ensure the default mode is set to “Print”.

Check Printer Defaults::

• Go to Control Panel > Devices and Printers.
• Right-click on your HP OfficeJet 8600 and select Printer properties.
• In the General tab, ensure that it is set as the default printer.
• Check the Advanced tab to ensure the default print mode is correctly set.

3. Reinstall Printer Drivers

• Go to Control Panel > Devices and Printers.
• Right-click your HP OfficeJet 8600 and select Remove device or Delete.
• Open Control Panel > Programs and Features and uninstall any HP printer software.
• Visit the HP Support website and search for your HP OfficeJet 8600.
• Download the latest drivers and software compatible with your operating system (Windows 11, Windows 10, etc.).
• Install the drivers and follow the setup instructions.

4. Check Print Settings on Computer

• Go to Settings > Devices > Printers & scanners.
• Ensure the HP OfficeJet 8600 is set as the default printer.
• Click on the printer, then Manage and Printing Preferences to ensure correct settings.
• When printing from an application (e.g., Word, PDF reader), ensure that the correct printer is selected and check the print settings for any unintended configurations.

5. Update Firmware

• Go to the HP Support website and look for firmware updates for the HP OfficeJet 8600.
• Follow the instructions to download and install the latest firmware for your printer.

6. Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 1-2 minutes and then plug it back in and turn it on.
• This can sometimes resolve configuration issues and reset any erroneous settings.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support