HP 8610 Error Code - Turn off Printer

[LRubletz]

Has anyone resolved the known issue with the HP Printer error code - turn off printer and restart?  I have read many of the forums and downloaded latest drivers, unplugged cord, etc. etc. and nothing has resolved this error message.  Doing the above works for about 2 hours and then the message reappears. 

[Betty0610]

@LRubletz

Welcome to the HP Support Community.

Let's try to reset the Printer here as it helps in removing any stored static electricity from the Printer which might be causing these issues.

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
8. Reconnect the power cord to the rear of the printer.
9. Turn on the printer, if it does not automatically turn on.
10. Wait until the printer is idle and silent before you proceed.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/docum...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[LRubletz]

My question actually stated that I have already tried this without success.  This reply does. It help - sorry!

[Betty0610]

@LRubletz

Did you try the steps from the link? If you have, I recommend you contact the HP Support Team as it could be a hardware failure:

You can get the phone number for the team from the below link:

* Click on this link – www.hp.com/contacthp/

* Select the product type.

* Enter the serial number of your device or select let HP detect your product option.

* Select the country from the drop-down.

* You should see the HP phone support number or Chat option listed.

They will be happy to assist you immediately. 

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!