HP 8610 - administrator has locked my printer

[fixmymachine]

administrator has locked my printer......did not set up admin. password......I tried everything.....nothing works

please help.....have work to do...... wanna throw this printer out the window

[DavidSMP]

Hi @fixmymachine,

Hi@fixmymachine,

Thanks for stopping by the HP Support Forums! 🙂 Good day.  I understand that you are looking for assistance regarding the printer being locked and asking you for an  administrator password. It will be a genuine pleasure to assist you here. 🙂

You’ve done your bit of copious and extensive research before posting your query in the HP forums. Kudos to you for that. 🙂 Great  Job! You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you. 🙂

I will be sending you steps on how to perform a semi full reset as a private message. Please look for a private message.

Then please visit these links and you may find them useful.

Link 1 to setup Hp wireless printer for Mac: http://support.hp.com/us-en/product/HP-Officejet-Pro-8610/8620/8630-e-All-in-One-Printer-series/5367...

Link 2  HP Printers - Find Your Wireless WEP, WPA, WPA2 Password (Mac):  http://support.hp.com/us-en/document/c03112291

Link 3  HP Printers - Printer Not Found During Network Driver Setup (Mac): http://support.hp.com/us-en/product/HP-Officejet-Pro-8610/8620/8630-e-All-in-One-Printer-series/5367...

You’ve done your bit of copious and extensive research before posting your query in the HP forums. Kudos to you for that. Great  Job! You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you. 🙂

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[DavidSMP]

Hi @fixmymachine,

Here are the steps to perform a semi full reset.

Support Menu >Resets Menu>Semi-Full Reset

1. Press Power button to turn the Printer On.
2. Press BL, BL, BL, BL Buttons, in sequence.
3. Touch Support Menu.
4. Select Reset Menu and Touch OK.
5. Select Semi-Full Reset and Touch OK.
6. Wait for unit to Power Down/Turn Off.
7. Press Power button to turn the Printer On.

I hope things work great for you.:) Do have a blessed weekend. 🙂

[dhedington]

How do I get to support menu

[dhedington]

In set up I cannot do anything because of administration lock

[dhedington]

I can't either I can't reset network setting

[QHall]

I am having the same issue with "locked by administrator"

i cannot seem to find the Support Menu to attempt the steps listed by DavidSMP

please help. i don't want to throw this away and buy a new printer

[QHall]

Hi David, i cannot find the support menu to attempt the steps listed. can you point me in the right direction?

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about forum posting, please feel free to send me a private message!

Thank you