HP 8625 error code 0xc19a0014

[SMorganS]

In the middle of printing a document this error code came up on the display saying the printhead was missing or not installed. It printed one page fine but not the next one. I have followed steps provided by hp to lean the printhead, reinstall the cartridges, and update the firmware to no avail. When I clicked on links through hp support to get to replacement parts, I am redirected to the hp support home or to buy a new power adapter.

We we have only used hp print cartridges and the printer has only been used for personal/home use.

What I am seeing is that my barely 2-year-old, $300+ printer either needs a new printhead (that I can’t seem to connect to through an hp provided link) or I just need to buy a new printer—which will likely not be an hp product if it costs me $150+ per year of service. Can someone please give me a working troubleshooting plan or a working link to the necessary part to repair this problem? 

And please don’t think that just an answer of your printer is dead is acceptable. Please find me someone that can tell me why the product didn’t last under typical usage if the printer is in fact not repairable.

[The_Fossette]

@SMorganS,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are getting print head missing error.

Don’t worry, I assure you I will try my best to get this sorted.

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score. 

I recommend you follow the steps in the below article and check if it resolves the issue.

https://support.hp.com/us-en/product/hp-officejet-pro-8620-e-all-in-one-printer-series/5367611/model...

If you continue to face to the issue, I recommend you contact HP phone support as it may be a hardware issue. I will not be able to tell you the exact reason for failure until and unless the printer and checked physically.

Here is how you can get in touch with the phone support.

1. Click on this link – www.hp.com/contacthp/
2. Click on “Continue as guest”.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on “Show Options”.
6. Fill the web-form.
7. A case number and phone number will now populate for you.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[SMorganS]

Had tried all that was in the provided link. The part costs as much as a new printer thanks to a sale this week so instead of taking a chance we are going for the sure thing and splurging for a 4-year warranty in order to hopefully avoid the just out of warranty breakdown again. Thanks!

[SMorganS]

Had tried all that was in the provided link. The part costs as much as a new printer thanks to a sale this week so instead of taking a chance we are going for the sure thing and splurging for a 4-year warranty in order to hopefully avoid the just out of warranty breakdown again. Thanks!

[The_Fossette]

@SMorganS,

It is great to have you back and your patience is greatly appreciated.

Thank you for keeping me posted and I am positive that the new printer will surely last for a longer period of time.

If any other questions arise, please feel free to write back to me and it will a pleasure working with you.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Take care and you have a great weekend!

Cheers!