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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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hp 8630

took 1st paper tray out to print envelopes. put it back in with the envelopes to print and now the tray wont shut and i cant print

its not over full it feels like its getting caught about 3/4 way in

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi harrisinv,

There should be a blue button you can press to readjust the tray. Check out the solution from this thread for more details, which deals with a very similar model to yours: LINK

Tim-W-H - I work on behalf of HP. Words are my own and do not necessarily reflect HP.


If you feel my post solved your problem, please click "Accept as Solution" so that others can find it as well. Kudos are appreciated.


Kudos are always appreciated!

View solution in original post

2 REPLIES 2
HP Recommended

Hi harrisinv,

There should be a blue button you can press to readjust the tray. Check out the solution from this thread for more details, which deals with a very similar model to yours: LINK

Tim-W-H - I work on behalf of HP. Words are my own and do not necessarily reflect HP.


If you feel my post solved your problem, please click "Accept as Solution" so that others can find it as well. Kudos are appreciated.


Kudos are always appreciated!

HP Recommended

Oh how stupid I feel.....I pushed the "legal size" paper adjustment in the front of the paper tray, to the left, by accident.  I thought the tray was stuck out!  Easy fix when I pushed the blue adjustment button  on the inside of the tray and pushed it back in place.  I guess we learn something every day!  Hope this helped someone.

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