HP 8710 Error Code B8BB2E52 after firmware update

[Q1werty2]

I received a firmware update today and now my printer is bricked.

Turning off and on is no help.

Unplugging is no help.

Code B8BB2E52 after firmware update

[Raj_05]

Hi @Q1werty2,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP 8710 printer after a firmware update. The error code you provided, B8BB2E52, seems to be related to a firmware problem. Here are a few steps you can try to troubleshoot and resolve the issue.

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Perform a Hard Reset:

• Turn off the printer.
• Disconnect all cables and USB connections.
• Wait for about 2-3 minutes.
• Reconnect all cables and turn on the printer.

Check for Paper Jams:

• Make sure there are no paper jams or obstructions inside the printer.

Update Firmware Again (if possible):

• If the printer allows, try reinstalling the firmware. You may need to visit the official HP support website and download the latest firmware for your printer model. Follow the instructions provided by HP for updating the firmware.

Rollback to Previous Firmware (if possible):

• Check if there is an option to rollback or downgrade the firmware to the previous version. Some printers allow users to revert to the previous firmware version if the latest update is causing issues.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[BillKnapp3]

I did unplug for more that 3 minutes. Still have the issue. 

[RAFAEL52]

The problem on the printer was not resolved, what can I do next ?

[billknapp31]

I called HP Support and they walked me through the unplugging wait for 1 minute and turn it back on. No help. They had me take all the cartridges out turn it off and back on. The end result was the same I got the error. HP wanted to sell me a new printer then and there. Tech agent told me he was also certified in sales.......really.....how convenient.  

But wait I did find the issue......we have 3 PC's and iPhones and tablets that connect to the printer. I noticed that when one of the laptop's was closed the printer would work. I am running windows 10 on the PCs. I tried multiple things on this PC and nothing worked. I saw in the Windows store there was a printer manager cost about $3.99 so I downloaded it. Turns out the suspect PC things in the print queue, when tried to send things to the printer the error condition on the printer happened. I deleted everything in the queue and now the pinter works. Final result - I took back the extra cartridges I bought from CostCo and got $343.00 back!  Yes the ink cost more than a new printer.  I am running the ink out of the printer then tossing it out.  So while I was at CostCo I bought an Epson Printer with the large ink cartridges. 

Even if Epson is as helpful as HP was with a firmware issue. I'll be happy because I don't feel that HP earned my loyalty with this issue. It was hard to find an agent to talk to and fine people like us are not skilled with the intimate knowledge required to support a printer. HP has a plan to not support what they seem to think are older printers. I no longer have and HP. When my ink runs out HP will be at the curb. 

[billknapp31]

 I found something in a print queue causing the issue. Delete what is in the print queue (see my other post). HP wanted to sell me a new printer. Did you get the same "help"?